Well - there's a followup to my story - What my client DIDN'T tell me was NYS adjusted/corrected the 2017 overpayment and sent her an additional bill for 2017 - apparently there was a shortage on the estimate claimed to have been paid from prior year. So the overpayment I had showing from prior year didn't exist. But the balance due that WAS paid, hasn't cleared the account, although NYS does acknowledge payment - just hasn't cleared the account - and won't be until end of month.
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