Topic Thread

IRS eServices contact

  • 1.  IRS eServices contact

    Posted 01-10-2018 12:55
    I am currently on hold with the IRS for over four (YES 4) hours trying to work on getting myself on the transcript delivery system. I have completed all applications and received a letter of acceptance together with my activation code. Unfortunately, the IRS says that I am one of the few people who have difficulty with the new verification system. In the last 5 weeks of calls to the IRS, it appears that every agent has a greater difficulty in understanding the problem other that to state it was an "experian" thing, or that they do not understand the problem either.

    As a sole practitioner, I really do not have the time or energy to work within such an incompetent system.  Can anyone help this CPA who is far into losing my cool and mind.

    Thank you.

    Michael Schneider

    Michael L. Schneider

  • 2.  RE: IRS eServices contact

    Posted 01-11-2018 08:32
    I ended up having to go to Paramus, NJ IRS officer to "prove" my
    identity. Passport, birth certificate, my tax return. Not all IRS
    offices are equipped
    for this.

    Try calling this number 844-545-5640 and tell them you need an
    appointment to re-establish you e-services profile. They will give you a
    time and location in your

    Once I went to the office I was able to get in 24 hrs later.

    Good Luck.

    Perry Paletta CPA

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  • 3.  RE: IRS eServices contact

    Posted 01-12-2018 10:10
    E-services problems seem better now. I had received e-mail that my password was about to expire, and was concerned, had tried to access a few times since mid-December. This week: Monday, tried to enter, various error messages. Tuesday, tried again, locked out for too many tries.  Called 866-255-0654. On hold for 1.5 hrs. Woman told me she could mail me access code in 7-10 days, or I could wait for lockout to expire, and use "forgot password" to reset password. Wednesday, did nothing. Thursday, got as far as "forgot password," received temp password in email.  Had to retry twice, but got in and reset password.  Confusing, frustrating, but I think the problems were mostly at their end, and seem to have been fixed.  Anyone else?

  • 4.  RE: IRS eServices contact

    Posted 01-13-2018 07:00
    ​Pretty much the same story for me.  Did finally manage with the access code arriving in the mail to get things all fixed . . . I think.  Ended up having to use the IRS2Go app to help, though.   ---fjk

    Frank Kalenda
    Houston TX

  • 5.  RE: IRS eServices contact

    Posted 01-13-2018 08:32

    Could you please explain the IRS togo app



    Abby Alhante,  CPA


    Kurcias  & Alhante, LLC  CPAs

    525 Broadhollow Road   Suite 104

    Melville NY  11747

    516.829-5890  Fax 516-829-3976

    Mobile 516-381-9301

    ( E mail response preferred )


  • 6.  RE: IRS eServices contact

    Posted 01-13-2018 09:01
    ​One of the pages of the e-Services registration referred to it (IRS2Go) if I was having problems, which I was.  Went to the Play Store (Android phone) & installed it.  Used the "Security" tab (bottom right on my phone) to receive a 6-digit code to complete verification and, finally, the whole registration process.  Depending on the OS of your phone, go to either the Play Store or whatever the Apple equivalent is and search for "IRS2Go" and then download and install it.  Haven't used it for anything else to this point.   ---fjk

    Frank Kalenda
    Houston TX

  • 7.  RE: IRS eServices contact

    Posted 01-24-2018 09:27
    ​Yes, I am having the same issue. Been using e-services for years, but could not prove my identity to the IRS over the phone when I could not get into their system to set up an account. Now have an appointment Friday to go in person to prove my identity. Also, have to get a copy of my birth certificate since mine was stolen along with everything else in my safe deposit box a couple of years ago. The IRS problem looks like a website problem, as it gives me a random error message every time. I was told then I needed to call back and wait on hold until they could go through the process again. Been a CPA for 40 years and never had such issues with the IRS. Seems like there would be a way to check my past history (PTIN number, e-file number, etc.) to verify my identity!

    Tempe Kitson
    Houston TX

  • 8.  RE: IRS eServices contact

    Posted 01-25-2018 07:28
    Have the people who are having these troubles signed up on "Get Transcript" for their personal 1040? It was a requirement of eServices in the Fall.

  • 9.  RE: IRS eServices contact

    Posted 01-25-2018 10:08
    Apparently, the problem is I have no W2 or Form 1099 with my Social Security number. I am self-employed and the 1099s are in my husband's Social Security number. I guess since retirement accounts are not currently taxable, the IRS does not have those for their people to access. I have a PTIN number, an EFIN number, etc., but the person said that did not matter! Really!!

    Tempe Kitson
    Houston TX