NCCPAP was featured in Accounting Today's "Collaboration is key in push for IRS Practitioner Services Division".
A group of ten IRS stakeholder organizations, led by the American Institute of CPAs, has recommended the creation of a Practitioner Services Division as one of a number of suggestions on implementing the Taxpayer First Act.
“Over half of all taxpayers use a professional preparer to file their returns,” said Steve Mankowski, immediate past president and co-chair of NCCPAP. “We provide enough services for taxpayers that we need something more than just a toll-free number to call,” he said. “Part of the frustration was getting transferred when the person you were speaking with was not able to answer your question. Then you had to fax information over to the next person.”
“The proposed division would have teams, or ‘pods,’ which would be able to handle more complicated matters,” he said. “The person on the phone would be able to hand off the call to someone with a skill set in a particular area of expertise, and when they do hand off, the practitioner is already authenticated so they don’t have to go through the process from the beginning.”
Read the full article: https://www.accountingtoday.com/news/collaboration-is-key-in-push-for-irs-practitioner-services-division